Meet Kay Cole

I am Kay Cole, your Business Etiquette Coach, and Customer Experience Consultant. I help high-performing entrepreneurs and CEOs establish an irresistible company and brand culture to double their income and impact by providing a superior customer service experience that encourages brand loyalty and supports customer retention.

Kay Cole (Keisha Robinson) is the leading Business Etiquette and Customer Experience Consultant in Atlanta, GA. With over a decade of entrepreneurial experience in her arsenal and having worked with over 150 companies in various capacities, Kay Cole prides herself in being the go-to resource for enterprising brands. As an author of multiple titles, a non-profit organizer, and a passionate speaker and advocate for women, Kay Cole is one who dominates her market from the block to the boardroom.

Her latest creation,
the cultivating and interactive The Bossprint Academy is now open, a learning center for all things business-related.

Join the Bossprint Facebook Group, a place to network and get vetted business connections for business owners, aspiring entrepreneurs, and consumers.

Work With Me

After coaching and consulting over 150 organizations, I noticed that many companies struggle to grow and scale to their fullest potential because they lack the proper infrastructure to acquire and retain their ideal customers and clients. Since you are here, I believe you are ahead of the game because you know and understand what’s needed so you can build a thriving company culture, but you know there are nuances you need to discover to make it all come together.

That’s where my team and I come in.

Our process is simple.

First, we perform an audit of your current operational structure to assess where the most significant area of improvement lies.

Next, we help you map out what a successful customer or client journey looks like in your business to encourage repeat business.

Then, we review and update your current team or desired team roles to support a seamless customer experience.

Last, we put our plan to work and create an enthusiastic team that helps you gain customer and client loyalty.

Through my signature combination of competitor analysis, research, and discovery, we’re going to use our knowledge, experience, and expertise to give you a distinct identity that tells your story so you can stand out in your industry. Together we’ll get your brand and business clear, consistent, and calibrated for growth and create connections with your customers.

I’ll work with you to refine your processes

and increase your impact!

Be it in group coaching or one-on-one consulting, no matter where you are in your business journey, we can help and support you in the following areas:


Mentorship. Coaching. Consulting.

Unleashing Your Inner Boss

Introducing the Unleashing Your Inner Boss Mentorship: Ignite Your Business Potential and Embrace Success!

Are you ready to take charge of your business, unleash your inner boss, and achieve extraordinary results? Look no further than our top-selling Unleashing Your Inner Boss Mentorship.

This comprehensive program is meticulously designed to empower you with the knowledge, skills, and mindset necessary to thrive as a successful entrepreneur.

Let's dive into the key features and benefits awaiting you:

1. Clarity for Your Business Purpose: Gain crystal-clear clarity on your business purpose and vision. Discover what truly drives you and unlock the key to attracting your ideal clients, creating a meaningful impact, and achieving unparalleled success.

2. Unmasking Imposter Syndrome and Building Confidence: Say goodbye to self-doubt and imposter syndrome as you cultivate unshakeable confidence in your abilities. Our mentorship program will provide you with proven strategies to overcome limiting beliefs and step into your full potential as a confident leader.

3. Develop Leadership Skills: Elevate your leadership skills and become an influential force in your industry. Learn how to inspire and motivate your team, delegate effectively, and make strategic decisions that drive your business forward with unwavering confidence.

4. Improve Problem-Solving Skills: Become a master problem solver and navigate challenges with ease. Our mentorship will equip you with powerful problem-solving frameworks and techniques, enabling you to overcome obstacles, make informed decisions, and propel your business toward sustainable growth.

5. Recognize Yourself as the Brand: Discover the art of personal branding and harness your unique strengths to build an authentic and compelling brand identity. Learn how to effectively communicate your value proposition, establish a strong online presence, and attract loyal customers who resonate with your brand story.

6. Business Etiquette: Gain a competitive edge with impeccable business etiquette. Learn the nuances of professional communication, networking etiquette, and building meaningful connections that open doors to new opportunities and collaborations.

7. The Boss Mindset: Embrace the mindset of a true boss and unleash your full potential. Cultivate resilience, embrace a growth mindset, and develop the habits and routines that successful entrepreneurs swear by. Your journey toward entrepreneurial greatness starts here.

By enrolling in the Unleashing Your Inner Boss Mentorship, you are investing in your personal and professional growth like never before. Say goodbye to mediocrity and hello to a thriving business that reflects your true potential.

Are you ready to step into your power, unleash your inner boss, and create the business of your dreams? Don't wait any longer. Join our mentorship program today and embark on a transformative journey toward success.

Functioning As A Boss

Introducing Functioning As A Boss Coaching: Unlock Your Leadership Potential and Propel Your Business to New Heights!

Are you ready to step into your role as a confident and effective leader? Look no further than our top-selling Functioning As A Boss Coaching program.

Designed for ambitious entrepreneurs like you, this transformative coaching experience will empower you with the essential tools and strategies to excel in your business.

Let's explore the key features and benefits awaiting you:

1. Operational Flow Development: Streamline your business operations and create a seamless flow that maximizes efficiency and productivity. Our coaching program will guide you in developing strategic operational processes, optimizing workflows, and implementing systems that save you time and resources.

2. System Development: Harness the power of systems to automate and streamline repetitive tasks, allowing you to focus on high-impact activities. Our coaching will help you design and implement customized systems tailored to your business needs, enabling smoother operations, enhanced productivity, and scalability.

3. Customer Experience Strategies and Development: Stand out from the competition by delivering exceptional customer experiences. Discover proven strategies to create a customer-centric culture, build meaningful connections with your audience, and exceed their expectations at every touchpoint. Elevate your brand reputation, foster brand loyalty, and turn customers into your raving fans.

4. Building Brand Loyalty: Cultivate long-lasting relationships with your customers through our coaching program's guidance on building brand loyalty. Learn how to create a brand that resonates deeply with your target audience, communicate your unique value proposition, and establish emotional connections that keep customers coming back for more.

5. Business Network Expansion: Expand your business network and open doors to new opportunities and collaborations. Our coaching program will equip you with networking strategies, relationship-building techniques, and effective communication skills to forge valuable connections within your industry.

Tap into a network of like-minded professionals, mentors, and potential partners that can propel your business forward.

By enrolling in the Functioning As A Boss Coaching program, you are investing in your growth as a leader and setting your business on a trajectory toward long-term success.

Ready to unlock your leadership potential, optimize your operations, and create an unforgettable customer experience?

Don't miss out on this opportunity. Join our coaching program today and witness the transformative impact it will have on your business.

The Strategic Boss Mastery

Introducing The Strategic Boss Mastery: Transform Your Business and Achieve Lasting Success!

Are you ready to elevate your business to new heights and break free from the daily grind?

Look no further than our top-selling The Strategic Boss Mastery Consulting program. Designed specifically for ambitious entrepreneurs like you, this transformative consulting experience will empower you with the essential tools and strategies to work strategically on your business.

Let's delve into the key features and benefits awaiting you:

1. 2 Six-Minute Monthly Sessions: Experience personalized attention and guidance through two monthly consulting sessions. Our expert consultants will delve into your business's unique challenges, opportunities, and goals, providing tailored strategies and actionable insights to drive your business forward.

2. Building the Right Team: Unlock the power of a high-performing team. Our consulting program will guide you in identifying, recruiting, and retaining top talent that aligns with your business vision. Learn effective team management techniques, foster a positive and collaborative work environment, and harness the collective skills of your team to achieve extraordinary results.

3. Streamlining and Maximizing Business Performance: Optimize your business processes and unleash its full potential. Our consultants will work closely with you to analyze your operations, identify bottlenecks, and implement streamlined systems and workflows that drive efficiency and productivity. Unlock hidden opportunities for growth and set your business on a path of continuous improvement.

4.Client Retention Strategies: Enhance customer loyalty and retention with our proven client retention strategies. Learn how to deliver exceptional customer experiences, nurture long-term relationships, and turn clients into brand advocates. Elevate your customer service, build trust, and create a strong foundation for sustainable business growth.

5.Voxer Access:Leverage our expertise with Voxer access.

6.Business Tax Quarterly Review/Audits: Stay ahead of your business taxes with our comprehensive quarterly review and audit services. Our consultants will ensure your financial records are accurate, compliant, and optimized for tax efficiency. Minimize risks, maximize deductions, and gain peace of mind knowing your business taxes are in order.

7.Access to the Melanin Boss Community:Join a supportive community of like-minded entrepreneurs in our exclusive Melanin Boss Community. Network, collaborate, and exchange ideas with fellow business owners who share your experiences, challenges, and goals. Benefit from valuable connections and collective wisdom that can fuel your success.

8. Access to The Bossprint Academy Self-Paced Courses:Expand your knowledge and skills through our esteemed Bossprint Academy. Gain unlimited access to a wide range of self-paced courses, covering various aspects of business growth, marketing, leadership, and more. Learn at your own pace and acquire the expertise needed to thrive in today's competitive business landscape.

9. 2 Post Check-ins after 60-90 Day Program Completion: Our commitment to your success doesn't end with the program. We provide two post-program check-ins to ensure you're implementing the strategies effectively and experiencing tangible results. Benefit from ongoing support, guidance, and accountability as you continue your journey toward business excellence.

Ready to work strategically on your business, unlock its true potential, and achieve lasting success? Don't miss out on this opportunity. Join our consulting program today and witness the transformative impact it will have on your business.


  • Increase your business knowledge and experience

  • Maximize your business performance

  • Improve your problem-solving skills

  • Deepen your business relationships

  • Build your confidence

  • Sharpen your leadership skills

  • Widen your network of business contacts.

  • Enhance the customer service experience

  • Learn how to build and develop the right team

  • Help prioritize risk

  • Focus on blind spots

Join The Free

Unleashing Your Inner Boss Masterclass

Introducing the
Unleashing Your Inner Boss Masterclass
– a transformative Masterclass designed specifically for ambitious business owners like you. This masterclass is your ticket to clarity, confidence, and a powerful boss mindset that will take your business to new heights.

Let’s Work

Don’t see what you’re looking for?

We can customize my offers to match your needs.

The Blog

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10 Tips for a Successful Entrepreneurial Pitch

August 22, 20232 min read

One of the hardest presentations to make is the entrepreneurial pitch. You have a great idea for a business, and you want someone to give you money to make it happen. The problem is that venture capitalists, angel investors, and even rich uncles are heavily predisposed against you. Why? Because 99% of the pitches they hear sound like sure-fire prescriptions to lose money!


If you are pitching  investors to give you money for a new venture, you should subscribe to the following rules:


1. Explain exactly what your business is within the first thirty seconds. Many entrepreneurs waste valuable time giving loads of data, background, and other information, while investors are left scratching their heads thinking what does this business actually DO?


2. Tell your audience who your customers will be. Paint a vivid, specific picture of these people.


3.  Explain why your customers going to give you their hard-earned money.


4. Explain who your competitors are. (And if you say you have no competitors, that is a certain sign you are unsophisticated and deserve no investment money!)


5. Explain why you are the ONE to make this happen.


6. Give your presentation with confidence and enthusiasm. Investors want a founder/CEO to be a chief salesperson; they want to see that you can convince the world of your dream not just them.


7. Explain what star you can hitch a ride to. What major retailor agreed to distribute your new product? Investors feel much more comfortable knowing you have an established player willing to distribute your products,


8. Ask for a specific amount of money. If all you do is ask for money, then you can’t  complain if an investor gives you $3.25 for a cup of Starbucks coffee.


9. Tell prospects exactly what you are going to spend the money on (hint: a trip to Maui for you and your friends will not impress)


10. Dress well, act confident, and put on the air that you don’t really need their money, but would be willing to accept it if they bring enough to the table to be a strategic partner for you. Sad but true regarding human nature, but people are much more likely to give you money if they feel you don’t really need it.


Finally, make each pitch presentation serve as a focus group for your next presentation. When one group of investors asks you a series of questions after you pitch, write down all of those questions and make sure most of them are answered in your next pitch so that the next group doesn’t have to ask them. Keep pitching and keep improving your pitch and eventually you may get funded.



Back to Blog

Book Kay Cole

Book Kay Cole for your upcoming event.

Kay Cole is a heartfelt transformation speaker, seeking to spread her message of empowerment to all ages to help embrace, build, and live your truths. Kay Cole speaks with a powerful authority and an uplifting/encouraging truth.

If there is only one thing you need to know about her, it is this she believe greatness is within all of us. She believe everyone should stand in their truth and own their voice unapologetically. She's dediciated to helping passionate people and businesses make an impact in the world.

Inspiring, igniting, and transforming the lives of others is her passion and she's here to help.

Business Suite

Crowned for Purpose Org

Crowned for Purpose Corporation addresses education, prevention, coordinates and provides aid and relief to at risk youth and women survivors of sexual abuse/assault, bullying, mental health challenges and low self esteem in the Metro Atlanta area, Southeast MS and their surrounding counties. Crowned for Purpose Corporation accomplishes this through three core programs I AM ROYALTY, I AM KING, CROWN HER and our new core program My Secret Place that focuses on depression, anxiety and suicide. My Secret Place provides our mentees with the professional and personal level of mental health care that’s customized to their needs.

Blended Conversations Radio Show

Blended Conversations is not your average show about blending families. Kay Cole and her special guests tackle the tough topics that other shows ignore, like how to blend values and maintain your identity in a blended family. You'll also get insights on how to navigate the challenges of running a business and balancing your personal and public lives.

Tune in to Blended Conversations and start learning how to make the most of every moment, no matter the circumstances.

Subscribe now and get ready to be inspired!

A List Tax Solutions

At A List Tax Solutions, we believe that taxes should never be a source of anxiety. Our seasoned experts, with over 25 years of tax preparation experience, are here to guide you through every step of the tax journey. From individuals to businesses, we've got you covered, ensuring that your tax return process is smooth, efficient, and stress-free.

Our Services:

Individual Tax Preparation

Business Tax Preparation

IRS Representation

Bookkeeping Services


Say goodbye to tax season stress and hello to a hassle-free experience with A List Tax Solutions.

Let us handle the numbers while you focus on what truly matters.

The Bossprint Academy

The Bossprint Academy is a multifaceted exclusive learning experience that focuses on business education and training services that develops customized in-company leadership and executive development programs. We offer executive coaching services, and provide public and in-company keynote presentations to business leaders.

The Bossprint Academy was designed for new and existing business owners with cultivating business courses that strengthens personal development, leadership skills, enhances problem solving skills, establishes precise and seamless operation processes.

Taxlutions is here to propel your tax career to extraordinary heights. More than just tax software and training, Taxlutions is a comprehensive solution designed to ignite your passion, amplify your expertise, and unlock your full potential in the ever-evolving world of taxes.

Comprehensive Training: Embark on a journey of continuous learning with our in-depth training program. From mastering complex tax scenarios to honing client retention strategies, Taxlutions equips you with the skills to stand out.

Business Growth Tools: Scale your tax business with confidence. Taxlutions offers a suite of resources to elevate your entrepreneurial endeavors, from building client relationships to embracing business etiquette.

Cutting-Edge Software: Say goodbye to cumbersome processes. Our innovative tax software is your efficient sidekick, streamlining tasks and maximizing your productivity.

Community Support: Join a thriving community of tax professionals who share insights, celebrate successes, and uplift one another. With Taxlutions, you're not alone on your journey to success.

Unleash Your Potential: Taxlutions isn't just about reaching goals; it's about surpassing them. Whether you're aiming to expand your business, enhance your skills, or boost your income, Taxlutions paves the way.

Why Taxlutions: We're not just a product; we're your partner in success. With Taxlutions, you're not confined by limitations – you're empowered to rewrite the rules of your tax career.

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